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Club Cala Resort
Since ResortCom, now Tapestry Resorts, assumed management
of Club Cala in 2005, the overall quality of the property has
dramatically increased and our guest scores and owner experience
have greatly improved. Additionally, ResortCom has really focused
on the overall cost structures for running the resort and have
applied new programs that have helped to save approximately
one quarter of a million dollars per year in utility costs!
I greatly look forward to continuing this relationship with
ResortCom working together to build Club Cala into a premiere
resort destination."
Enrique Aguirre
Developing Representative - Royal Holiday
Club Cala de Palmas - Jumecao Puerto Rico
www.clubcala.com |
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Kona Reef Resort
Since beginning this journey with ResortCom, now Tapestry Resorts,
we have been very satisfied with their management of our
property. Their team has performed full upgrades and renovations
of our guestrooms and has been proactive in addressing
collection issues. Tapestry has actively managed a rental
and concierge program to create a revenue stream for the
Association to offset costs and effectively manages cost
control for additional savings to our bottom line. Our
relationship with Tapestry has been strong and our Association
looks forward to a continued relationship.
Cheryn Pollard
Association President
Kona Reefshare - Kona Hawaii
www.konareefresorts.com
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Park Plaza
Resort
Our Association had several challenges
before starting to work with ResortCom, now Tapestry Resorts;
many of them more difficult than we had anticipated and that
have taken a long time to conquer. ResortCom has performed
admirably and met all challenges head on. Thanks to ResortCom’s
expertise and ability to do the job right, we have recovered
from all the difficulties that were present. As a result,
our resort is in fine financial standing and is in its best
physical condition since being built!
ResortCom has assembled
a team at Park Plaza that has also contributed to the solution
of many lingering problems. As a resort, we have a very happy
ownership and, with our RCI Gold Crown designation, we’re
considered to be one of the premiere resorts in the entire
industry.
Lynn Sherman
Board President
Park Plaza Resort – Park
City, Utah
www.parkplazaresort.com
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Solmar
Resorts
We have worked with ResortCom International, now Tapestry
Resorts, for many successful years. Their handling of the reservations
and members service for our floating owners has been excellent
as has their billing of maintenance fees and related services
for all of our members. Their proactive advice has been very
valuable and has helped us achieve revenue improvements and increased
owner satisfaction. I and my customer service team are very happy
to be working with the team from Tapestry Resorts. They are always
there when we need them and the communication between our teams
is excellent. We recognize that ResortCom International, now
Tapestry Resorts, is one of the keys that have taken our company
to success, through these years; along with the group of professionals
that make this possible.
Lastly, we foresee the future of Solmar Resorts come along with Tapestry Resorts,
as the company that will support us in all of our plans to achieve.
Sincerely,
Jaqueline Crespo
Member Services Director
Solmar Resorts
www.solmar.com |
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The Lodge at Stillwater
In the last year and a half since ResortCom has taken over physical management
of our property it has never looked better! At the same time, they have come
in and restructured the rental program on behalf of the owners at Stillwater
and we look forward to its continued growth and prosperity. I personally look
forward to expanding my relationship with the ResortCom team.
Jon Sebastiani,
President Ski Stillwater Inc. Board Member
The Lodge at Stillwater
Heber City, Utah
www.stillwaterlodge.com |
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Tonopalo
ResortCom International brought our association to a whole new level of technology
by creating a comprehensive, easy-to-use, interactive website that acts as a
centralized platform for our owners. Now, owners have access to a calendar of
ongoing events, they can view the association legal documents and meeting minutes,
interact with other owners online and can even complete exchanges for weeks at
our affiliated properties. It has truly been a pleasure to be affiliated with
ResortCom for the past year and a half. We’ve seen great progress and truly
look forward to continuing our relationship.
Dr. Larry Thal,
Association President
Tonopalo Private Residence Club
Lake Tahoe, CA
www.tonopalo.net |
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Universal Vacation Club
As president of The Universal Vacation Club
(UVC) I have worked with ResortCom International, and the Tapestry
Resorts division, for many successful years. Their handling
of the reservations and members service has been excellent
as has their billing of maintenance fees and related services
for all of our members.
Working together with the Tapestry
Resorts division, we continue to identify and implement new
revenue opportunities. In addition to achieving or exceeding
the Club’s
revenue goals, each year the reservations team continues to
deliver service excellence to our members.
With over 50,000
members, it takes a combined effort from everyone to insure
that the club members are using their vacation membership,
are happy with the value of their membership and that any complaints
are listened to and responded to in a timely and positive manner.
In this regard the Tapestry team is always there when we need
them, proactive in taking action to eliminate issues before
they are problems, and the communication between all of our
teams is excellent.
Our relationship with ResortCom International
and Tapestry Resorts continues to be a major factor in assuring
that UVC continues to have positive growth each year.
We look
forward to continuing our strong and positive relationship
with ResortCom International and its Tapestry Resorts division.
We clearly understand that they listen, they deliver and we
can always count of them to support our continued growth and
success.
Sincerely,
Robert Kistner
President, Board of Directors
Universal Vacation Club
www.myuvc.com
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